FAQ

Our bikes arrive approx. 95% pre-assembled in a special box. All you have to do is straighten the handlebars, screw on the pedals and adjust the saddle height.

As standard, you need a set of Allen keys and an open-end wrench for the pedals. A quick guide is included with every bike.

Our mechanics precisely adjust the gears and brakes before shipping. If something has changed during transport, our support video or a local specialist dealer can help you.

Yes, on our YouTube channel you will find step-by-step videos that explain the structure of the different grade models.

At ACADEMY we primarily focus on body size. Our models (Grade 2 to Grade 6) cover the range from approx. 95 cm to 165 cm. Use our size advisor on the product page.

Definitely the one Body size. Since children grow at different rates, age is only a rough guide. The inside leg length is crucial so that the child can safely reach the floor with their feet.

We advise against this. A wheel that is too large affects handling and safety. Thanks to the extremely low weight of our bikes, children learn much faster on the exactly right size.

• Yes. Both the saddle height and the handlebar position can be individually adjusted so that the bike grows with your child over a long period of time.

We deliver free shipping within Germany for orders above a certain value. You can find the exact flat rates for abroad in our shipping overview.

Your bike usually leaves our warehouse within 1-3 working days. Delivery by courier or parcel service usually takes another 2-4 working days.

Yes, delivery is carried out by a parcel service directly to your specified desired address.

As soon as your ACADEMY bike leaves our warehouse, you will receive an email with a tracking link for tracking the shipment.

You have the statutory right of withdrawal of 14 days. The bike should only have been briefly tested on clean surfaces for a full refund.

Contact our support. We will either have the bike picked up or send you a return label. Please keep the original box for safe return transport.

In addition to the statutory warranty, we often offer extended warranties on the frame. Details can be found in the warranty conditions in your user manual.

If a component does not work, send us a photo/video and your order number by email. We will immediately send replacement parts or find a solution with a local workshop.

We offer matching mudguards, stands and luggage racks that are specifically designed for the ultralight frames.

This varies depending on the model. As a rule, our bikes are designed to be puristic and lightweight, but a suitable side stand can easily be ordered in the shop.

We carry all common wear parts in our online shop. Alternatively, many standard components from specialist retailers are suitable.

Yes, the frames of our larger models have appropriate mounting points for common children's bike luggage racks.

We recommend an initial check after approx. 200 km or 3 months and then an annual inspection to guarantee safety and smooth running.

Use lukewarm water, a mild detergent and a soft sponge. Avoid high-pressure cleaners as they can wash the grease out of the bearings.

Yes, a clean and lightly oiled chain ensures silent driving and less wear. Excess oil should be wiped off with a cloth.

Briefly check the tire pressure, the function of the brakes and whether the quick release on the saddle is tight.

We use triple-butted aluminum tubes and weight-optimized components. A light bike is crucial for children to maintain balance and save energy.

• The Q factor describes the distance between the pedals. Our bikes have a very low Q-factor, which makes the leg position ergonomic and prevents knee pain.

Absolutely. We install special V-brakes with adjustable levers that are easy for small hands to grip and easy to dose.

Our bikes often weigh up to 40% less than standard children's bikes. The Grade 2, for example, only weighs around 5.3 kg.

We combine years of experience in building children's bikes with the latest lightweight construction technology and ergonomics expertise.

Our bikes are developed with a focus on German engineering and in collaboration with orthopedists and ergonomics experts in Germany.

Our focus is on the perfect symbiosis of ultra-light weight and child-friendly ergonomics (“Ortho-Biometric Design”).

In addition to our online shop, many certified bicycle retailers carry our brand. Use our dealer search button on the website.